Terms and Conditions
Hotel stays, Tours, City Breaks, Cooking experiences
Deposit requirements: Upon acceptance of the quotation, to place the program into operation, a 20% deposit is required per person prior to confirmation of any reservations. This deposit is refundable, minus an administrative fee per person, for cancellations received up to 61 days prior to departure (administrative fee Eur 100.00 per person). For cancellations received less than 60 days before departure, this deposit is non-refundable.
Final payment: must be received 60 days prior to client’s arrival in Sicily.
Deposit requirements: Upon acceptance of the quotation, to place the program into operation, a 50% deposit of the total balance is required prior to confirmation of any reservations. In the case of non-refundable services (flight tickets, trains, cruises, ferry tickets, etc), which will be advised in advance, we must receive full payment for these services at time of booking. These deposits may or may not be refundable based on the suppliers (hotels, cruise lines or airlines) and their conditions.
Final payment: must be received 15 days prior arrival in Sicily.
Tours, city breaks, cooking experiences, car rental
* From time of reservation until 60 days before arrival, EUR 100,00 per person is not refundable.
* 25% of total reservation is not refundable 59 to 45 days before arrival
* 50% of total reservation is not refundable 44 to 15 days before arrival
* 80% of total reservation is not refundable 14 to 8 days before arrival
* No refund for no show or cancellation made 7 to 0 days before arrival
* 25% of total reservation will not be refunded up to 15 days before arrival
* 50% of total reservation will not be refunded up to 14 to 10 days before arrival
* 80% of total reservation will not be refunded up to 4 to 0 days before arrival
* No refund for no show
***In the event that the ship does not dock at the scheduled port advised at time of booking (for weather conditions), all services will be completely refunded.***
Incentive, Group Tours
Cancellation fees for groups or incentives will be send accordingly together with the proposal.
All prices are in Euros and payment will be charged in Euro.
Prices are per person, based on double occupancy. A single room may be provided, if available, at an additional supplement.
Accommodations are classified by using Italian government ratings when available. In addition, rooms are assigned upon arrival based on current availability and may vary in size, amenities and location.
Taxes and fees are subject to change without notice in the event that a new law will be introduced during the operation period (for examples: city taxes, additional Vat surcharge etc…).
Usually our Company doesn’t provide air tickets. However, in case of airfare quotations from our Company, the airfares are subject to change without notice and are not guaranteed until paid in full.
A handling fee of Eur 50 per transaction will be charged for any alteration or revision made to a reservation from the time of booking. A change of tour date or tour itinerary 30 days or less before services commence, requiring a cancellation of arranged services and re-booking of new services, will acrue the applicable cancellation fees in addition to the costs of the new services.
PASSPORTS & VISA
A valid passport is required of all tour participants. Each passenger is responsible for acquiring and bringing their appropriate travel documents required for travel in Italy.
Non-European citizens must consult with the Italian consulate to determine if any visa is required. Securing any required visas is the responsibility of the tour participant.
During holidays some sights, such as museums and churches and archaeological sights, may be closed or unavailable for visits. When possible, optional excursions will be offered in their place. Your local host/hostess/tour guide will advise you of the optional excursions available, all of which must be purchased locally or will be offered free of charge if it is considered a substitution.
TRAVELLERS WHO NEED SPECIAL ASSISTANCE DIETARY RESTRITIONS
Any disability or dietary restriction requiring special attention must be reported to our Company at the time reservation is made. L’Isolabella will make reasonable attempts to accommodate the special needs of disabled tour participants or dietary restrictions, but it is not responsible in the event it is unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Motor coaches are not equipped with wheelchair ramps. We regret that we cannot provide individual assistance to a tour member for walking, dining, and getting on and off motor coaches and other transportation vehicles, or other personal needs. A qualified companion must accompany travellers who need such assistance.
Any disabilities or dietary restrictions not communicated at time of booking are the strict responsibility of the client and L’Isolabella and all of its suppliers are not responsible for addressing these special needs.
Porterage is not included in any of the tour programs unless specifically stated. If a tour program provides for porterage, it is restricted to one suitcase only at the hotel. No porterage will be provide in Sicilian Airports.
Due to limited coach capacity, this single bag should have dimensions not exceeding 30″X18″X10″ inches (76x46x25 cm) and weight not exceeding 60 lbs. (27 kg). An additional charge will be required per travelling day for a second piece of baggage or if the suitcase exceeds the established weight and/or dimensions. One personal travel bag, not exceeding 17″x14″x8″ inches (43x36x20 cm), is permitted and is the responsibility of the owner. No responsibility is accepted for loss of or damage to baggage or any of the passenger’s belongings. International air carriers may also impose fees or require you to remove articles and put them in another bag if weight or size limits on checked or carry-on luggage is exceeded. Baggage insurance is recommended. L’Isolabella is not responsible for any luggage delays or problems regarding airline services.
Our Company is insured with Europ Assistance for services provided by us, our suppliers and booked through our company. If you feel you should be refunded because services guaranteed were not provided, you, the client, (not the Travel Agent or Agency through which you booked services) must send by registered mail a typewritten claim which must be received within 14 days after the date of scheduled services.
We will then forward this request to our Insurance Company for investigation to verify the validity and responsible parties involved in the claim. In the event that a claim is justified, the Insurance Company will process the request for refund and make payment.
L’Isolabella is responsible only for services provided by its suppliers. L’Isolabella is not responsible for any communications between clients and their travel agents in their country of residence or miscommunication of services on the part of the client’s travel agent.
Health, accident, luggage and trip cancellation interruption insurance is strongly recommended and available through your travel agent or directly from an Insurance Company. Our Company can supply insurance packages or solutions.
Travel documents consist of vouchers for services booked. All vouchers will be sent by email to your regular email address supplied by you at time of booking. These are usually emailed about 10 days before services begin.
You must bring vouchers with you and present them to suppliers in order to redeem services.
NOT INCLUDED IN THE TOUR PRICE
Federal Inspection Fees for U.S. Customs and Immigration; International Air Transportation Tax; Agricultural Tax; Security Fee; airport taxes and fees; fuel surcharges; passports; visas and vaccinations; tips to your tour director, drivers, and in some cases, local guides; laundry; beverages and food not included in the program (these extra items will be billed to you before leaving the hotel or restaurant). Supplements levied by hotels and Tour Service Providers for travel during certain periods of the year, Christmas, New Year, Easter, Carnival and for Trade Fairs occurring in certain cities, Optional excursions, porterage, all other items of a personal nature.
L’Isolabella – Via Milano 1 95128 Catania – Sicily – Italy, (hereinafter referred to as “the Company”) is responsible to you in making arrangements for the tour services offered, including transportation, sightseeing, and hotel accommodations. The carriers, hotels, and other suppliers providing tour services are independent contractors and are not agents, employees, or servants of, or joint ventures with the Company or its affiliates. All certificates and other travel documents for tour services issued by the Company are subject to the terms and conditions specified by the supplier and to the laws of the countries in which the services are supplied.
Our Company reserves the right to accept or reject any person as a tour participant, to expel any tour participant from the tour, to make changes in the itinerary and to cancel a tour at any time whenever the Company deems it necessary for the comfort, convenience, or safety of the participants. The tour participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss) or expense occured by any act or omission of any supplier providing the tour services or any other person.
L’Isolabella provides the highest professional standards and travel security. We are fully licensed by Assessorato Turismo Regione Siciliana (Sicilian Tourist Board) with authorization n° 108/S11-TUR) and proud members of ASTA – American Society of Travel Agents, SITE – Society of Incenive Travel Executives and MPI – Meeting Professionals International.